Return Policy
Return Policy
Finding your perfect piece should be easy. If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
A few items can't be returned, including:
- Clearance items (unless damaged or defective)
- Gift cards
- Personalized items
- Items marked “Non-Returnable”
- Items you have already assembled
- Open Box Items
Any outbound shipping charges collected on the order will not be refunded. This includes:
- $4.99 shipping charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, email us at returns@scapepaper.com.
Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
Extended Holiday Return Policy
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.